Experience
2023 - Current
Itaú Bank
São Paulo, Brazil
CX Program Manager
Leading execution of customer end-to-end experience strategies, manages cross-functional teams, drives operational excellence, monitors KPIs, and ensures alignment between business objectives, user needs, and technology.
2023 - 2024
Itaú Bank
São Paulo, Brazil
Service Designer
Designed end-to-end customer journeys, establishes design standards and processes, validates prototypes against principles, ensures quality and consistency across touchpoints, and fosters user-centered design practices.
2020 - 2023
Anheuser-Busch InBev
São Paulo, Brazil
Product Designer
Created digital and internal product solutions, conducts user research and usability tests, collaborates with cross-functional teams to define features, and focuses on enhancing user and business experiences.
Education
2024
Course
Toronto, Canada
Human-Centered Design for Inclusive Innovation
Focus on empathy-driven research, ideation, prototyping, and innovative solutions that positively impact diverse communities.
2015 - 2019
PUC - Campinas
Masters
Campinas, SP - Brazil
Architecture and Urban Design
Specialized in urban studies, culture, and the relationship between people and built environments, emphasizing research, design strategy, and sustainable solutions.
2015 - 2019
UNASP
Degree
Engenheiro Coelho, SP - Brazil
Architecture and Urban Design
Focused on architecture, urban studies, and design, developing skills in planning, spatial design, and human-centered environments.
2014 - 2015
UNASP
Degree
Engenheiro Coelho, SP - Brazil
Systems Information
This degree provided me a comprehensive introduction to web programming and development, covering front-end and back-end technologies.